SupportSoft, Inc., a leading provider of Real-Time Service Management (RTSM) software, will examine the challenges related to installation and customer support for triple play services -- VoIP, IPTV and high speed data. The Company will share how leading digital service providers are effectively managing these challenges using support automation software at the first annual Southeastern Europe Broadband Conference and Exposition.

Andrew Keevil, Solutions Marketing Director for SupportSoft, will host the session entitled, "Triple Play or Triple Problems? Achieving Customer Satisfaction through Service Automation," focusing on the complexity of managing multiple services in the home or business and the opportunity to employ support automation and related best practices for installation and ongoing support.

The first annual Southeastern Europe Broadband Conference and Exposition is organized by the Technology Networking International (TNI) and the Serbian Chamber of Commerce. The forum will provide the latest developments in broadband technology and feature leading experts in the field who have closely followed standards activity and participated in large scale deployments.

WHAT:
Breakout Session: "Triple Play or Triple Problems? Achieving Customer Satisfaction Through Service Automation"

WHO:
Andrew Keevil, Solutions Marketing Director, SupportSoft

WHERE:
Southeastern Europe Broadband Conference & Expo
Sava Center

Belgrade, Serbia and Montenegro

WHEN:
Wednesday, April 12th, 10:00 a.m. - 12:00 p.m. local time

For more information, click here.