Oracle Communications announced it’s co-sponsorship in the 11th Annual Arab Telecom Development Summit which will open tomorrow, 28th of May at Habtoor Grand Hotel in Beirut, Lebanon.

Main solution to be showcased in Arabcom:

Oracle CRM On Demand: Unlocking Customer Value
Oracle CRM On Demand gives you the power to break down departmental silos and gain a 360-degree view of your customers.

A highly comprehensive yet fast-to-deploy CRM solution, Oracle CRM On Demand goes far beyond any other software-as-a-service offering. Bring clarity to your sales processes; build loyal, long-term customer relationships; accelerate productivity; boost call center efficiency; and derive customer intelligence. With Oracle CRM On Demand you can do all this and more – leveraging an easy-to-use and highly tailorable solution offered at a predictable per user, per month price.

Comprehensive Features

Sales: Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives. Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.

Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analyzing campaigns to both increase the effectiveness and efficiency of your marketing team and dramatically improve lead management and tracking.

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.

Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.

Integration: Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.