IneoQuest has expanded its product line for optimizing Microsoft Mediaroom operations. iDMS Telco now leverages the data collected on IQDialogue IPTV Mediaroom Installer to give operations managers a consolidated collection of historical deployment data. Using IneoQuest's technology, providers can implement uniform procedures to ensure high quality installation, maximize overall support for technicians and efficiently engineer their network for improved performance.

Telecommunications providers are currently using IneoQuest's IQDialogue IPTV Mediaroom Installer to test the performance of Microsoft Mediaroom residential deployments and assure that the setup and configuration of television, video-on-demand and multi-room DVR services operate properly. Now, iDMS Telco allows for a centralized collection of all data and measurements gathered in the field, including deployment location and time, pass/fail results, fault identification, channel change timing and packet loss, with specific identifiers for each IQDialogue IPTV Mediaroom Installer probe.

Using the data, iDMS Telco enables telecommunications providers to hone operations management for improved deployment service, expense reduction and staff support. With iDMS Telco, providers can review deployments for adoption of uniform processes and cross-reference job details in case of follow up and additional service. At the same time, providers can survey the type of jobs or regions where deployments took the most time, enabling them to identify network challenges or provide training to streamline deployments.

In addition to operations management, iDMS Telco provides a snapshot of performance over time, giving providers trending analysis in order to resolve issues proactively and plan for future upgrades. For example, iDMS Telco details top deployment failures and issues, number of hours per deployment and individual identification of test probes. Since large repositories of historical data can be stored, providers can solve systematic issues to lessen the overall impact on subscribers.

With its centralized version control feature, iDMS Telco also notifies network technicians to the latest updates to software and allows for an automated download of updates to each probe during the synchronization process, ensuring all technicians are outfitted with the most recent software version for standardized service.

As a result of its partnership with Microsoft, IneoQuest is able to offer a family of products for Microsoft Mediaroom deployment support. In addition to iDMS Telco and IQDialogue IPTV Mediaroom Installer, IneoQuest also offers the IQDialogue IPTV Mediaroom Advanced for high-tier analysis and testing, monitoring and troubleshooting capabilities.