Motorola launches remote device management for its IPTV set-tops. Motorola's NBBS device management system will now enable service providers to accelerate the delivery of personal media experiences with new services, improved customer satisfaction and lower operational costs with fewer truck rolls.

Motorola NBBS is a scaleable, carrier-grade software platform that enables operators to remotely access, configure, monitor and troubleshoot a full portfolio of consumer devices, home networks and services. These include gateways, modems, webcams and now IP set-tops - namely, the VIP set-top series, adding more flexibility for service providers. The NBBS platform increases revenues by accelerating new service introduction.

IDC forecasts the worldwide market for clientless remote support services tools is expected to grow from $126.1 million in 2007 to $335.7 million in 2012 at compound annual growth rate of 21.6 percent.

Motorola's VIP set-top platform encompasses a robust line of all-IP or hybrid high definition and standard definition set-tops with built-in digital video recorders for diversified programming options, interactivity and video on demand for TV viewers. The VIP set-tops also support a variety of home-networking interfaces and the KreaTV application development environment, which enables features such as NBBS, advanced interactive applications, and third-party middleware solutions.

NBBS helps eliminate provisioning errors and customer frustration by automating the provisioning and management process for a wide range of devices with easy, zero-touch installation. NBBS then provides ongoing management and support for its IP customer premises equipment. This gives operators a high degree of network flexibility by enabling support teams to quickly resolve technical difficulties and providing tools to manage individual subscribers as well as system-wide campaigns.

The NBBS platform supports multiple protocols such as TR-069, telnet and HTTP management interfaces for seamless integration into service providers' existing networks, including provisioning, billing and customer support across multi-vendor CPE. NBBS is also compatible with WiMAX and femtocell CPE.