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IPTV Installation Times for the Top 60 Operators in Asia Europe and North America
Research and Markets announces the addition of “
IPTV Home Networking Strategies 2008
” to their offering. The goal of this Home Networking Installation Survey was to determine IPTV installation times for the top 60 Operators in Asia, Europe and North America; and to determine best practices to achieve shorter installation times while maintaining high quality of service. We created a survey and sent it out via e-mail and contacted IPTV Operators by telephone in order to help us get accurate data.
We received complete responses from 13 Operators — 6 from North America, 3 from Asia and 4 from Europe with samplings coming from the fastest growing IPTV markets in the world. Responding IPTV Operators represented 4.85 million subscribers, or about 35% of the global subscriber base, making this survey to be statistically representative of that market.
Overall, the average total installation time for all respondents was 3.79 person-hours for installation from curb to the 3rd set-top box. For a one set-top home, the average total installation time was 2.25 person-hours. Each set-top box after the first added less than an hour to the total installation time.
Other findings:
North America had the highest overall total average installation times: 5.16 person-hours.
Europe had the lowest average installation times: 2.87 person-hours.
34% of respondents reported using HomePNA as their home networking technology, the most popular answer.
Of all the home networking technologies, HomePlug (powerline) had the lowest total average installation time: .34 person-hours.
HomePNA had the highest overall average installation times: 4.47 person-hours.
Many Operators are using a combination of two networking technologies.
IPTV Operators were also asked for their best practices on reducing IPTV installation times and improving quality. The top three most frequently mentioned items were: 1) Using Standard Methods and Procedures, 2) Training and Assigning Proper Technicians and 3) Review the Customers Installation Before Leaving.
Posted on Mar 25, 2008
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