Mariner Partners, Inc. announced the availability of xVu TV Care, the industry's first proactive monitoring solution for IPTV Service Assurance solution.

Mariner xVu continuously monitors the customer's actual IPTV viewing experience and provides service providers with unparalleled visibility into the quality and reliability of the service delivered to each TV in the home. By continuously monitoring the quality of service delivered to the consumer, service providers gain critical insight that enables them to:

• Dramatically improve service to IPTV consumers
• Improve the reliability of their IPTV systems
• Reduce costs associated with installation and field repair
• Reduce volume and time required to resolve help desk issues
• Reduce customer churn

"IPTV deployments are proving to be more complex than originally thought and are fraught with hidden challenges and costs," said Curtis Howe, President, Mariner Partners, Inc. "Our research has found that 70% of IPTV customer complaints originate in the last mile and home network, beyond the reach of specialized video test equipment, network probes and alarm management systems. In order to manage costs ensure high customer satisfaction, providers need to extend their monitoring into the home and gain critical visibility into the customers' actual viewing experience."

Mariner will be showcasing xVu TV Care at booth 528 in the TelcoTV exhibit hall. In addition to showcasing solution, Mariner's President, Curtis Howe, will be a key panel speaker discussing IPTV Network Troubleshooting on November 8th at 4:20pm.

For more information on Mariner xVu TV Care, go to www.marinerxvu.com or call (888) MPI-IPTV / (888) 674-4788.