Jungo launches Panorama, its next generation remote management system for DSL, Cable and Fibre service providers. Jungo Panorama enables the management of home Customer Premise Equipment as well as broadband and video services, handling the connected home as a whole and providing increased visibility across the network. This holistic home view approach enables service provider representatives to manage and provide support both for the service and at the single device level. This improves the quality of experience for subscribers while reducing support costs. Jungo's Panorama is fully integrated with NDS set-top box software and has been selected by several service providers to manage their gateways and set-top boxes.

Jungo’s Panorama is a next generation product designed to reduce support calls, call duration and truck rolls through intelligent business logic and methodologies, leveraging Jungo’s deep technical expertise in managing devices through gateway software already deployed by many service providers. Panorama is tightly linked with CPE side software and extends the standard TR-069 parameters allowing improved identification of a wide range of performance, security and connectivity issues, including both existing and future problems. Once identified, problems can be remotely resolved through simple and effective predefined processes.

Panorama’s multi-layered view methodology provides end-to-end problem-solving tools resulting in better and faster fault discovery, analysis and resolution. It includes a full network map-view which provides a comprehensive picture of both retail and managed devices, and allows the service provider to ‘zoom-in’ on a single device for more detailed monitoring and troubleshooting. Cross-device analysis enables the service provider’s support representative to pinpoint the root cause of a failure quickly, even if the symptom appears on the device that is intact. Additionally, Service View enables customer support representatives to filter their views by services, e.g. telephony, DVR, and Internet, allowing them to monitor and control a specific service. This unique capability minimises interaction between the representative and the ‘everyday user’.

Panorama offers out-of-the-box connectivity with other devices beyond the residential gateway and the set-top box, including cameras, mobile phones and tablets. It is fully scalable to provision for supplementary devices as they come to market.