SupportSoft, Inc., a leading provider of software and services that automate the resolution of technology problems, will share insights on how broadband service providers can effectively manage IPTV complexity in order to increase service adoption and customer satisfaction, while reducing operational costs.

Marc Itzkowitz, director of product management for SupportSoft, will discuss "The Critical Role of Customer Service in IPTV Deployments." The Webinar will focus on how operating costs can easily spiral out of control if service providers don't have the systems in place to deal with customer support issues when they deploy new triple play services such as IPTV. A high degree of automation is required, not only during the installation phase but throughout the whole customer life cycle. This Webinar will review likely requirements for customer support and discuss ways of addressing those requirements.

WHAT: Online Webinar
"The Critical Role of Customer Service in IPTV Deployments"

WHO: Marc Itzkowitz, Director of Product Management, SupportSoft

WHEN: Wednesday, September 6th
11:00 a.m. PDT
To register visit: http://www.lightreading.com/webinar.asp?doc_id=27878