France Télévisions has implemented IneoQuest's iVMS management system and Cricket IP probes for end-to-end network monitoring, analysis and remote troubleshooting. Using IneoQuest technology, France Télévisions, which has deployed a full IPTV National Contribution network since July 2008, can minimize operational expenses and ensure digital video quality, as well as determine appropriate service-level agreements with carriers.

To remain competitive, France Télévisions needed tools to monitor and analyze the quality of IPTV flows along the national carrier transport network in order to determine errors and rapidly identify the exact location of failures for efficient troubleshooting and effective negotiations of carrier SLAs. Using nearly 100 IneoQuest Cricket IP probes positioned at every point along the national network, France Télévisions is able to gather information about the carrier network, including degradation to the IPTV flows and media loss measurements, faster than it takes to issue a work order for on-site investigation or run a trouble ticketing process to the carrier. This eliminates the need to resolve issues through the often time-consuming process of exchanging information back and forth between the content provider and the carrier.

The data gathered by the Cricket IP probes are then fed into the IneoQuest iVMS management system to provide France Télévisions with a multi-dimensional view of the entire network in real time. The iVMS management system logs and correlates all the information collected by the Cricket IP probes in order to alert network operations managers to any quality errors. Armed with that information, France Télévisions is able to remotely troubleshoot its own content quality issues using the Cricket IP probes or contact its carrier with the exact location of an error along their network. For France Télévisions executives, iVMS's QoS monitoring reports also provide a snapshot of the carrier's network performance and overall quality output, vital for tracking SLAs.