ZeeVee has selected Inforonics for localcasting online video and other computer content to any HDTV in a consumer’s home, to provide extended hours of customer support for its innovative home media solution. ZeeVee’s ZvBox is a groundbreaking home media device designed to allow consumers to view or access any Internet TV, online video, music, computer application, or other content on all HDTVs in their homes. Under the agreement, Inforonics will seamlessly augment ZeeVee’s customer support operation with experienced, tier-one technical support Monday through Friday and Saturdays. ZeeVee selected Inforonics based on its reputation as a trusted and proven resource for the outsourcing of tier one end-user support.

View Online Video from Any HDTV

ZeeVee’s ZvBox enables consumers to create their own in-home HDTV channel, allowing them to watch anything that is accessible from home computers. From online videos to music to email, users can view all types of content in high resolution from the comfort of their couch. The ZvBox uses existing in-home cable wiring to “localcast” content from any computer to any HDTV in the home, eliminating the clutter of additional wiring. One ZvBox will work for an entire house, and there are no additional subscriber fees associated with using the product. Viewers can tune into their Zv channel just like any other TV station and view online videos and photo slideshows, or access any application on their computers. Hailed as the most versatile media streaming device on the market, the ZvBox is attracting a rapidly increasing base of customers.

Experienced, High-Quality Technical Support Outsourcing

Inforonics’ long track record of providing courteous, highly skilled technical support as part of a seamless integration with clients’ existing customer service was instrumental in ZeeVee’s decision. A wide range of companies providing both business-to-business and business-to-consumer products and services are turning to Inforonics for responsive, flexible technical support solutions. The company, which is in its fifth decade of business, creates customized managed services for organizations of all sizes, with solutions ranging from supplemental support, such as that provided for ZeeVee, to 24 x 7 outsourced technical and customer support, managed hosting and remote monitoring.