A 2005 survey among
U.S. broadband subscribers indicates that desire for triple play services from
one service provider is likely to increase competition between cable providers
and telecommunications companies. The U.S.-based survey was conducted by
independent market research firm InsightExpress, on behalf of
SupportSoft Inc., a leading provider of Real-Time Service Management (RTSM
TM)
software. Cable broadband and DSL subscribers were interviewed about the
customer service they receive from their current service provider, and their
desire for combined voice, video and high-speed data services from a single
provider.