
Consumers say
AT&T U-verse TV outperforms all competitors in customer satisfaction in the North Central, South and West regions, according to the J.D. Power and Associates 2011 Residential Television Service Provider Satisfaction Study released today. Since its premiere on the J.D. Power and Associates rankings in 2008, this is the third time that U-verse TV has received the highest results in all three regions where it was ranked and the fourth year in a row that AT&T U-verse topped the South and West regions.
Customers ranked AT&T highest in overall satisfaction in a study that evaluates performance and reliability, customer service, cost of service, billing, programming and offerings and promotions. The annual study measured customer satisfaction with residential TV providers, including Internet Protocol TV, cable and satellite services. In all, 23,880 video customers in the U.S. participated in the study.